www.ukfrozenfood.com is a trade name of UK Frozen Food Ltd and when used in these conditions it includes any connected websites, landing pages, marketing literature and organisation, that actually supplies goods ordered by you or any successor to that business; ”working day” means every day of a calendar year apart from weekends and statutory and public holidays; ”us” or “seller” means UK Frozen Food Ltd and you together; ”you”, ”your”, “agent/s” and “customer/s” means the person ordering goods under these terms and conditions.

Any requests for permission to use the content in a manner otherwise than permitted by these Terms should be addressed to info@ukfrozenfood.com or to the following address:- UK Frozen Food Ltd, Trident Court, 1 Oakcroft Road, Chessington, Surrey, KT9 1BD.

For the avoidance of doubt, this permission does not transfer ownership to you or confer any other right on you in the whole or any part of the content.

The name and logo of UK Frozen Food Ltd are trade marks of UK Frozen Food Ltd. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trade marks for any reason.

Advertisements and Sponsorship

This Site may contain material, including advertising and sponsorship, which originates from third parties. Those third parties are responsible for that material. It is the responsibility of such advertisers, sponsors and other third parties to ensure that such material complies with all relevant laws and regulations and UK Frozen Food Ltd accepts no liability in relation to such materials. UK Frozen Food Ltd provides such advertising and sponsorship for your convenience only and does not necessarily endorse the content of those advertisements and/or sponsorship. Nor is UK Frozen Food Ltd in any way responsible for any transaction conducted between you and any third party who has advertised/provided sponsorship on the Site. Any transactions which you conduct with them is conducted at your own risk.

(b) Prices quoted do not include Value Added Tax which will be charged at rate ruling date of despatch.

(c) All orders are treated as separate transactions and will be subject to delivery and small order surcharges as appropriate.

(d) Although we endeavour to provide an exact information as possible the accuracy of any information supplied as to price, description, measurement or specification of goods and services cannot be guaranteed due to manufacturers revisions. Such information is given by way of identification or illustration only and the use of such description shall not constitute any contract as sale by description. Where any such details are important the customer should themselves verify the information before placing an order.

It is the customers responsibility to confirm that all goods comply with local bylaws and/or regulations.

(e) Clerical errors and omissions are subject to correction without notice.

(f) All plans, drawings, specifications and quotations are subject to confidentiality clause and must not be disclosed to any third party without the sellers written consent. Where images are not available alternative images or library images will be used; if the visual look of a product is of significant importance please ask us for an actual image of the product before placing the order, once the goods have been ordered cancellations or returns will not be accepted under any circumstances.

(g) Some of our products may contain food allergens such as:

• Dairy – Milk Etc
• Eggs.
• Fish (e.g., bass, flounder, cod).
• Crustacean shellfish (e.g. prawns, crab, lobster, shrimp, crayfish).
• Molluscs like clams, mussels, whelks, oysters, snails and squid.
• Nuts, Peanuts & Seeds, namely almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia (or Queensland) nuts.
• Sesame
• Lupin which includes lupin seeds and flour and can be found in types of bread, pastries and pasta.
• Wheat – wheat (such as spelt and Khorasan wheat), rye, barley, oats.
• Soya, Soybeans.
• Celery(including celeriac).
• Gluten.
• Mustard.
• Sulphur Dioxide –where added and at a level above 10mg/kg in the finished product. This can be used as a preservative and found in dry fruit, soft drinks, some meat products.

Aswell as others newly identified and not listed above.

Some of the product may not contain the above allergens but could be manufactured on sites where other allergen related products are manufactured or stored.

If you suffer from any food allergies, please contact us before purchase to ensure the product does not contain any ingredient you are allergic to; UK Frozen Food Ltd will not be held liable for any reaction to an allergen if purchased without our written, signed and company stamped approval.

(b) Where credit has been given the Invoices shall be paid by the 26th day of the month following date of invoice unless alternative terms have been agreed in writing by the seller. Invoices remaining unpaid after the due date will be subject to a 20% surcharge and will be invoiced accordingly at our discretion.

(c) In the event of special payment terms being agreed by the Seller failure by the customer to pay any invoice or account according to those terms shall result in all moneys outstanding becoming payable immediately whether they would otherwise be due or not.

(d) Failure to pay will result in your account being passed onto a debt collection agency which will incur additional administration and surcharges which could be much higher than the original sum owed, once the account has been passed onto a debt collection agency and legal action has commenced UK Frozen Food Ltd will no longer handle the matter and all matters legal and clerical will be handled by our debt collection agents.

UK Frozen Food Ltd will not be obliged to offer any additional compensation for disappointment suffered.

2. Ownership of the goods you have ordered will pass to you on their being delivered to you or a representative of yours collecting from us or to the person you nominate and we have agreed to deliver to. Once goods have been delivered to you hold them at your own risk and UK Frozen Food Ltd will not be liable for their loss or destruction.

3. All delivery dates are given in good faith and UK Frozen Food will as best as they can adhere to these times. However, UK Frozen Food Ltd will not be liable for failure or delay in delivery due to circumstances beyond the reasonable control of UK Frozen Food Ltd. In the event of such delay we will deliver the goods at the next available date.

4. Any goods or products delivered by the seller or its agents to the customer or his servant agent or nominee shall remain (save as regards risks thereto) the property of the seller until all invoices, statements or accounts of the seller rendered by the seller to the customer or his servant agent or nominee have been discharged in full and in the event of default or delay in payment howsoever arising the seller shall be entitled to demand the return of the goods which shall be forthwith delivered up to the seller.

The customer agrees that the seller is seeking to exercise its rights under this clause and may at any reasonable time enter the customers premises and remove the seller’s goods. Should the customer resell the goods or products prior to such payment the seller’s beneficial entitlement shall attach to the proceeds of resale or to any claim for such proceeds. Such proceeds shall be held by the customer as trustee for the seller in a separate designated account and any rights of the customer to receive such money shall be assigned to the seller on demand. The customers power of sale shall automatically cease if a receiver is appointed over any of the assets of the undertaking of the customer or a winding up order is made against the customer or the customer goes into voluntary liquidation (otherwise than for the purposes of reconstruction or amalgamation) or cause a meeting of or makes any agreement or composition with creditors or claims of any description material to the recovery of the goods or products from the customer or any third party.

5. All prices quoted are ex works, prices exclude delivery, unloading, positioning or installation, unless otherwise stated.

6. The seller will deliver as near as possible to the delivery site as a safe hard road permits.

7. The risk in the goods shall pass on arrival at, and (where applicable) entry into the delivery premises. Damage due to inadequate site access or unloading shall be at customers risk.

8. If the customer fails to take delivery on the agreed date, or if no specific delivery date has been agreed, when the goods are ready for despatch, the seller shall be entitled to store and insure the goods and to charge the customer the reasonable costs of doing so and to tender its account for the price of the goods, especially in the case of repeat delivery attempts.

9. Delivery to certain location may not be possible.

10. Delivery Times can vary please contact us for delivery confirmations.

11. Where external couriers, transporters or shipping companies are used for delivery, all goods are quoted without goods in transit insurance unless specifically requested and advised; it is the customers responsibility to request this and/or check if goods are covered for any damage irrespective of whether the delivery has been organised by them or by UK Frozen Food Ltd via a third party.

(b) damaged goods will not be exchanged or repaired if used, unless expressly agreed and confirmed in writing by the seller. Usage of goods claimed as damaged will be taken as acceptance of item(s) in good condition and the seller will accept no liability (unless agreed by the seller in writing before such usage).

(b) Without prejudice to the foregoing the seller in no circumstances be under any liability in contract or otherwise for indirect or consequential loss or damage of whatsoever kind and howsoever caused, suffered by the customer or others, save as may be expressly imposed by statute.

(b) Goods despatched to the customer and subsequently accepted for cancellation by the seller will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the seller.

(c) The seller at its absolute discretion may agree to the return of goods by the customer provided the goods are returned at the customers expense, in the same condition and in the original packaging as of the date of despatch by the seller or their agents.

(d) Any goods agreed by the seller as acceptable for return for any reason (excluding faulty goods) will be subject to a restocking charge of 25% of the net invoice value of the item or items or £25 whichever is the greater, together with the reimbursement of any expense incurred by the seller as a consequence of the return of said goods to the sellers’ stock or to the manufacturers/suppliers stock, additional charges may also apply.

(e) No Goods Shall be returned to UK Frozen Food Ltd without prior authorisation from one of our Sales managers in writing.

2. Payments should be made as agreed and as stated on the Invoice.

3. UK Frozen Food will be entitled to charge interest at the rate of 24% per annum on any invoice or open balance of any invoice outstanding for a period excess of any agreed period as stated on the Invoice.

4. The customer hereby agrees that in the event that any payment is dishonoured or returned to UK Frozen Food Ltd’s bank account unpaid for any reason then UK Frozen Food Ltd shall be entitled to debit the customer’s account with the sum of £50.00 for each representation. If the payment still remains unpaid then the annual 24% interest will be charged.

• As to the accuracy, completeness, fitness for any particular purpose or currency of the information accessible via this Site and we request that wherever possible, you verify data which is available on the Site with an independent source;
• That the Content is free from viruses or anything else that has contaminating or destructive properties including where such viruses or other programmes result in loss of or corruption to your data or other property; or
• As to the operation, quality, functionality or accessibility of the Site.

Whilst we will do our best to maintain the operation of the Sites in accordance with this agreement, we will not be responsible for the computer equipment and telephone services which you use to access the Site. Please also note that the Site will on occasion be unavailable because of maintenance and repair works which we carry out on the Site. We will make reasonable efforts to ensure that downtime for maintenance and repair works is kept to a minimum.

No other warranties, conditions, undertakings, representations, terms or other liabilities whether express or implied, statutory or otherwise (if any) arising out of or in connection with the use of (or inability to use) the Site or any material on the Site or any action or decision taken as a result of using the Site or any material on it are given.

We will only be liable for any loss or damage which you suffer from your use of the Site which results directly from our breach of this agreement or from our negligence and which loss or damage was foreseeable (i.e. it was obvious) to you and us at the time of entering into this agreement and where your use of this Site is for business purposes we will not be liable for any loss of business, profits, contracts, goodwill, management time, or any indirect, special or consequential loss.

We will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship which may appear on the Site.

Any liability of UK Frozen Food Ltd shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to £200.

Any claim for loss or damage caused by us which you wish to make must be notified to us as soon as practicable after the loss or damage is discovered.

In the event of any claim against us by a third party resulting from use of the Site by you, you will be responsible for all of our losses, damages and reasonable costs and expenses. In the event of a third party claim against us, you agree that you will:

Give us full authority to conduct the matter, including as to defending or settling the matter; and give us all reasonable assistance which we require from you in relation to the matter.

Illegal Use

You may only use the Site for lawful purposes. In accessing any part of this Site, you agree:

· not to use this Site in such a way that disrupts, interferes with or restricts the use of this Site by other users;

· not to upload, display or transmit any materials through this website which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world;

· not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of this website or attempt to transmit to or via this Site any information that contains a virus, worm, trojan horse or other harmful or disruptive component;

· not to change, modify, delete, interfere with or misuse data contained on this Site and entered by or relating to any third party users of this Site.

You must not illegally transmit, distribute or store any material or violate any applicable regulation. This includes, without limitation, material which is protected by copyright, trade mark, trade secret or intellectual property right which you use without permission.

You may not circumvent or attempt to circumvent UK Frozen Food Ltd’s security systems by ‘cracking’, ‘hacking’ or otherwise.

In the interests of all our users, UK Frozen Food Ltd will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.

Email Marketing

We value your privacy. We will not share the email address that you provide to us when signing up to receive our newsletter to other organisations unless we are required to do so by law. It will only be used for communications you request related to the services provided by UK Frozen Food Ltd and may be used from time to time for the purpose of customer research.